General Provisions

Introductory Provisions

Please read the General Business Terms and Conditions carefully before you place your order.  

These General Terms and Conditions of Sale relating to the use of the Belodore d.o.o. internet store, Podgorica, located at Bulevar Džordža Vašingtona 65, identification number: 50968285, VAT: 03359638, VAT Reg. No.  30/31-23287-1, e-mail podrska@belodore.me (hereinafter: Seller) via website: www.belodore.me (hereinafter: Website).

General business terms and conditions define the relationship between the Seller and the e-commerce service provider on www.belodore.me and you, our buyer, and are an integral part of any purchase contract concluded electronically.

We conscientiously apply the same approach to all our buyers and provide the same benefits, whether they are our users or not. Therefore, the rules established in these General Business Terms and Conditions shall oblige and apply to all our customers.

First of all, the specified General Business Terms and Conditions concern the purchase of products in our e-commerce (via our website) The same terms and conditions will apply to the purchase of products through Customer Service under the same conditions.  

By accessing the Website, the buyer confirms that he/she is aware of the provisions of these General Terms and Conditions and fully agrees with them. These General Terms and Conditions apply to each individual approach of every individual Customer.

The buyer confirms that he/she is of legal age or that, with the permission of a parent, accepts all the conditions stated by the Seller on the Website, i.e., that he/she is legally capable of closing the contract and placing the order through the Website.

In accordance with the relevant provisions of the Law on E-Commerce, we inform you that the Code of Conduct in the Sale of Goods and Services on the Internet Market of Montenegro, which can be found on the following link, is applied to e-commerce.

 

Validity of rules

The Seller has the right if deemed necessary, at any time, to abolish or amend any of the terms and conditions of sale, which change will take effect immediately after their publication on the Website.

By continuing to use the Website after the revised terms, it is considered that the buyer agrees with the terms and that the Seller will not be liable for the possible consequences of the changes.

If you do not agree to the changes please do not use the Website and contact the Seller via e-mail: podrska@belodore.me or by phone +382-67-109-966, in order to remove your data.

 

Purchase Contract

The purchase contract can be made via e-commerce.

The contract can be concluded in Montenegrin and English by choosing a language option.

By ordering and placing an order through our site or using Customer Service, a proposal for a purchase contract is created. The order will be processed in up to 5 days, while an order receipt will be sent to your e-mail.

The purchase contract is considered to be concluded the moment the bidder receives an e-mail message containing the customer's statement that he/she accepts the offer.

The purchase contract will then be completed by sending the ordered items. You will be notified of the delivery via e-mail.  

The contract will be concluded in Montenegro and will be valid in accordance with Montenegrin laws. The Seller shall keep the contract, and upon your request, which you can send to Džordž Vašington Boulevard No. 65 or by e-mail podrska@belodore.me, it can be available to you.

 

Ordering Goods

The buyer may order the goods directly via the Website as an unregistered user or after finishing registration. All purchases of registered buyers are recorded, and at some point, the registered buyer will be entitled to different benefits when making future orders.

The buyer is responsible for the accuracy and completeness of the data entered when registering.

If any data from the registration change, the customer is obliged to update their user account as soon as possible or notify the Seller of changes via e-mail: podrska@belodore.me

Goods are ordered electronically by pressing Add to the basket, which adds the selected product to the Customer's basket.

The customer chooses the shipment method and chooses the payment method as well.

The seller reserves the right, concerning the technical restrictions related to checking the availability in stock in real-time, when selling via the Website to show the price of the item that is not in stock at any time, so the seller does not guarantee the availability in stock at any time. The condition of the product in stock is updated once in 24h, for this reason, you may order a product that is sold out in the meantime. If this occurs, you will be notified in a timely manner. If this occurs, you will be informed in a timely manner.

 

Price

The seller independently determines the prices of goods in accordance with their business policy and reserves the right to change the stated prices.

In accordance with the law, all listed prices include the corresponding VAT but do not include the costs of delivering goods to the Buyer, which is charged additionally.

Highlighted product and service prices are displayed with VAT included, which is valid at the time the order was sent. In case the VAT rate changes before the purchase contract are concluded or before the goods are shipped, the buyer is obliged, considering the selected payment method, to settle any difference in the purchase price, or the seller will check with the customer without delay via e-mail whether they can charge more than the purchase price.

All prominent prices, including discount prices, are valid until further notice or until out of stock.

The merchant reserves the right to refuse the conclusion of a sales contract or to sell the product to the customer if it is evident that the displayed price is disproportionate to the actual price of the product and that it is a clear error in price display resulting from a systemic error and/or human error.

Payment and Shipping

You can choose your own payment and shipment method. Before shipping an order, you will be notified of the selected payment and shipping method, as well as delivery costs.  

The payment and delivery method we provide, as well as the price of delivery, can be found here.

 

Protection of Confidential Transaction Data

When entering payment card data, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as state-of-the-art cryptographic technology. Data security when purchasing is guaranteed by the payment card processor, NLB Bank, so the complete billing process is done on the bank's pages. At no time is the payment card data available to our system.

 

Conversion Statement

All payments will be made in Euros ( €). If payment is made by payment cards of foreign Issuers Banks, the transaction amount will be converted to the local currency of the cardholder, according to the Visa/Mastercard card exchange rate.

 

Complaint and Return of Goods

As a Buyer, you have the right to file a Complaint (hereinafter: "Complaint") in case of product misformation in the contract, in connection with the given warranty, on the receipt for the purchased product, and from other similar reasons.

You may file a Complaint in writing on paper or to any other available, permanent media or via the Complaint Form that can be downloaded here, while delivering goods, which is the subject of purchase, to the seller. The purchase of the product can be determined by the receipt of the purchased product, sales contract, warranty sheet, or otherwise (statement from the fiscal register, business, and other relevant documentation).

You file a complaint:

1) in the case of product mismatch with the contract, within two years from the date of receiving the goods as a Buyer or a person you determined, we point out that you are obliged to inform us about the mismatch of goods from the contract within 90 days from the date of noticing the mismatch, otherwise you lose the right granted to you on that basis.

2) in connection with the given warranty, within the deadline of the warranty sheet;

3) to the account immediately, and not later than eight days from the day of paying the bill.

4) in the case of delivery of goods with a failure or damage that were not caused by transport;

5) in the case of delivery of goods that have not been ordered.

Pursuant to the Law on Consumer Protection, delivered goods will be considered compliant with the agreement, if:

1) corresponds to a description provided by the seller and has the properties of the goods the seller has shown to the consumer as a sample or model unless the sample or model have been shown only for information;

2) has the properties required for special use for which the consumer purchases it, which was known to the seller or had to be known at the time of the conclusion of the contract;

3) has the properties required for regular use of goods of the same kind;

4) has properties and traits that are explicitly or implicitly contracted or prescribed;

5) By quality and functionality corresponds to the common characteristics of goods of the same kind that the consumer can reasonably expect, given the nature of goods and the public promise of a special property of goods made by the seller, manufacturer, or their representatives, especially if the promise was made by advertisement or on the packaging of goods

All expenses necessary in order to transport goods that match the contract, especially the cost of work, materials, shipment, and deliveries, are borne by us as a Salesperson.

As a Buyer, we are obliged to respond to you without delay, and within eight days at the latest, within eight days of receiving the objection, in writing, on paper or otherwise, to you, as the Buyer, available, permanent media, with a statement on the content of the request from the objection and a proposal for its resolution. If the objection is not resolved without delay, we are obliged to issue you a written confirmation of the receipt of objections.

If the goods shipped do not match the Agreement, as a Customer, you have the right to choose between resolving defects, exchange for the same or another item, and refunds.

The second item for which the exchange is made must be of the same or greater value, with an extra charge.

As a Buyer, you primarily have the right to choose between requests to resolve the mismatch by repair or exchange, unless the selected request is impossible or if it is a disproportionate burden on us as the Salesperson.

The disproportionate burden of a member exists if the selected request, in relation to the alternative request, creates excessive costs for us, taking into account:

1) the value of goods it would have if it matched contract;

2) the importance of matching in a specific case;

3) whether an alternative request can be achieved without significant inconvenience to the consumer

We are obliged to repair or exchange within the appropriate time frame, but no longer than 15 days from the day of application and without significant inconvenience to the Buyer, taking into account the nature of the goods and the purpose for which the Buyer obtained it.

If you cannot be entitled to repair or exchange, or if we have not completed repairs or exchange within the specified time frame, or if repair or exchange is not possible without significant inconvenience to the Buyer, as the Buyer you have the right to request a reduction of price or termination of the contract with the refund of the paid amount.

Depending on your request, we are obliged to return the entire amount of the purchase price or part of the price for which we accept the reduction, to you, as the Buyer, within 14 days.

As a Buyer, you also have the right to terminate the Contract unless we remove the inconvenience of the goods within the specified deadline. As a Buyer, you are not entitled to terminate the Contract if the inconvenience of the goods is minor.

The cost of returning goods in case of a complaint is borne by the Seller.

For all objections, the valid Salesperson Complaints Policy and the Law on Consumer Protection, and the Law on Obligations apply.

The buyer is obliged to inspect the delivered goods immediately upon receipt and to inform the supplier immediately about any possible material deficiencies.

Termination of a contract concluded by internet – long-distance contract

The buyer is entitled to unilateral termination of the sales contract, regardless of the reasons, within 14 days from the day the goods were delivered to the address stated by the customer, and under the following conditions:

 

1. that the returned goods are undamaged, unpacked, and unused, otherwise you may be responsible for any impairment of the value of goods due to handling of goods, except for the impairment of the value required to determine the nature, characteristics, and functionality of goods;

2. that no more than 14 days have passed since the delivery of Goods to the Buyer (including non-working days);

3. that the customer filled out and sent the Seller a One-Sided Termination Form (you can download the form here) to the following email address podrska@belodore.me;

4. that the buyer packaged the Goods before transporting in a manner that prevents damage during transport

5. that the buyer bears the cost of returning goods, except for the contract concluded outside the business premises, when the goods at the time of the conclusion of the contract were delivered to the customer's address, in which case the Seller is obliged to retrieve the goods at its own expense if the goods, due to its nature, cannot be returned in the usual way by mail.

 The address to which the buyer is obliged to return The Goods is Belodore Ltd., Džordža Vašingtona Boulevard, No. 65, Podgorica.

If the seller sends an additional product ("gift" or tester) to the customer for free as part of the contract, the product must be returned, as well. In this case, you bear the cost of returning the goods.

Within 14 days from receiving the One-Sided Termination Form, the Seller will return the paid amount by payment to the account stated by the buyer in the One-Sided Termination Form, with the right to extend the payment deadline until the goods returned by the customer are delivered to them.

Exempt from the previous one, the seller is not obliged to refund additional costs as a result of the buyer's explicit request for delivery, which is different from the cheapest common delivery offered by the merchant.

The buyer has no right to withdraw from the contract in the event of:

1. delivering services, after the service has been fully executed if the service has begun after prior consent of the customer and with his/her confirmation that he/she knows that they lose the right to withdraw from the contract when the dealer fully executes the contract;

2. delivery of goods or services whose price depends on changes in the financial market that the dealer cannot influence and may arise during the deadline for the withdrawal;

3. delivery of goods produced according to special requirements of consumers or obviously personalized;

4. delivery of goods that are subject to deterioration of quality or have a short expiration date;

5. delivery of sealed goods that cannot be returned for health or hygiene protection and which is unsealed after delivery;

6. delivery of goods which, after delivery, because of its nature inseparable mixes with other goods;

7. in other cases prescribed by the Law on Consumer Protection

Please note that, according to the law, you are responsible for any reduction in the value of goods as a result of handling goods in a way other than the way necessary to learn about the nature, characteristics, and functions of goods (for example, if perfume continues to be used after you have tried it). Additionally, please note that you do not have the right to withdraw from the purchase contract in case the goods are produced in accordance with your special requirements or are custom made and personalized goods (for example, engraving personal name or packaging with personalized dedication) and goods that you have taken out of the packaging and cannot be returned to the same packaging for hygiene reasons (open cosmetic products and other products which come to the direct touch with your skin).  

Non-Delivery of Goods

The Seller reserves the right not to deliver an order at any time if there is a suspicion of misuse or violation of any of the General Terms and Conditions. Suspicion of misuse or violation of any of the General Terms or Other Rules highlighted on the Website comes along with the deletion of the Buyer from the Seller's database and disabling new orders.  The seller further reserves the right not to deliver orders at any time if there is a suspicion that the delivery of goods may jeopardize the physical or psychological integrity of the persons who deliver the Goods.

 

Other

We try to provide our customers with discounts and gifts. In each case, we will notify the customer of current discounts or gifts. If otherwise stated, any discount or gift bonus can be used once. Discounts cannot be combined unless specified otherwise. 

 

Sending of Free Samples

We provide our customers with free samples. We reserve the right to offer you the opportunity to receive a free shipment of perfume samples and other cosmetic products depending on the current offer to try out the products we have to offer.

The selection of free samples is limited by our stock and current offer.

The purpose of the free sample send service is to inform the customer of the current offer. Sending free samples is a free advertising service and is not subject to effect under the purchase contract. Therefore, disagreement with the sent sample is not grounds for claiming the right to terminate the purchase contract or return of goods.

We provide any product, service, or sample for your personal use. You can't resell any product you get from us.

 

Privacy

By using any part of our site, by filling out registration, and/or ordering via the site, you are obliged to comply with the General Business Terms and Conditions.

Please refer to our Privacy Policy, which explains our use of your information through our website.